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The Rockies offer iconic stops like Lake Louise, Moraine Lake, Emerald Lake, Natural Bridge, Peyto Lake, Bow Lake, Spirit Island, Athabasca Falls, Banff Gondola, and canoeing on Moraine or Emerald Lake. In winter, Abraham Lake’s frozen bubbles are a must-see. All are easy-access, with additional hike-based locations available.
June–September offers warm weather and vibrant lakes. October–April delivers winter beauty with fewer crowds.
Very busy in summer. Moraine Lake is shuttle-only and Lake Louise parking gets full early morning, 100s of pesnal cars are returned back everyday without stopping . We manage all logistics and timing for you.
Yes, but not if you’re on our tours.
Day tours and multi-day guests are covered for that day.
A one-day Parks Canada pass (if bought by yourself) is valid until 4 PM the following day.
Our sunrise tours arrive 45–60 minutes before first light to secure the best views.
Yes. Our vehicles switch to winter tires in October and carry emergency items such as shovels, blankets, and salt bags. Guides adjust routes based on conditions.
Yes - wildlife sightings are common in Banff, Yoho, and Jasper, but each animal has its own pattern:
Bears: Most visible in May and June when they come out of hibernation and graze on fresh wildflowers along the valleys and roadside meadows. They move higher as summer progresses, making early-season sightings more likely.
Elk: Bull elk are especially active and visible during spring and fall, often seen in open fields, around rivers, and near forest edges.
Mountain goats: Goats prefer high, steep cliff faces and rocky ledges, often far above the road. They are harder to spot because they stay on narrow mountain sides for safety, but keen eyes may catch them on elevated rock walls.
Bighorn sheep: Often seen year-round, especially near rocky slopes or salt-licking areas along the highway.
Deer: Easily spotted in valleys and forest edges throughout the year.
Our guides monitor wildlife zones closely and will point out animals whenever it’s safe to stop.
The Rockies are famous for turquoise and emerald lakes. Top spots include Moraine Lake, Peyto Lake, Bow Lake, Emerald Lake, Spirit Island, and Lake Louise — one of the most photographed lakes in the world. Our guides help you find the best angles.
Lake Louise is open year-round.
Moraine Lake is open June–mid-October only.
Emerald Lake and Natural Bridge: Yes, year-round.
Takakkaw Falls: June–September only.
We make strategic stops. The Icefields Centre is the main food & restroom stop. Other options are limited, but we plan accordingly.
No. Drones are banned unless you obtain a special permit from Parks Canada.
Sunset times in the Canadian Rockies change a lot by season. Here’s the full year in 2-month pairs:
Jan–Feb: 4:30–6:30 PM
Mar–Apr: 6:30–8:45 PM
May–Jun: 8:45–10:45 PM
Jul–Aug: 8:30–10:30 PM
Sep–Oct: 6:15–8:15 PM
Nov–Dec: 4:15–5:30 PM
Note: Mountain valleys get darker 20–40 minutes earlier due to surrounding peaks.
No, for safety reasons and park regulations.
Full refund if cancelled 72+ hours before. No refund within 72 hours.
Guides, vehicles, and schedules are locked in, and it’s hard to rebook seats last-minute.
Mild weather (rain/snow) → itinerary adjusted.
Severe weather (storms, wildfires, floods, park closures) → full refund.
Late arrivals are considered no-shows and are non-refundable.
Arriving 10+ minutes late for pickup or 15+ minutes late at stops.
Shared tours must respect timing for all guests.
In private tours we may skip certain stops.
Yes, if cancelled 72+ hours prior.
Email support@vistachase.com.
Follow the cancellation rules of each activity provider.
Maximum 10–12 guests for comfort.
Yes where parking allows.If not, we provide pickup from the nearest accessible location.Pickup details are confirmed one day prior.
Mercedes Sprinter Vans with after-market comfort seats, or a full-size SUV for groups of six or fewer.
Varies by season and location, but we ensure enough quality time at every major stop.
At 15+ minutes late, the tour continues without that guest.
Yes - absolutely! Solo travellers are welcome on all our shared tours. Many guests explore the Rockies alone and enjoy meeting new people along the way.
Our guides are also trained to give a little extra attention to solo travellers, especially when it comes to:
Helping take great photos
Making sure you feel included and comfortable
Ensuring you’re enjoying each stop just as much as others
We understand that some solo travellers prefer more privacy due to personal reasons. If you’d rather not receive extra attention, simply let your guide know quietly at the beginning of the tour - they will fully respect your preference.
Vista Chase aims to create a welcoming, balanced environment for everyone, whether you’re travelling solo, with a partner, or in a group.
Small bags are fine; large items must be pre-approved.
Yes - designed to maximize the number of locations in one day.
No, but stops are planned where food is available.
Choose from thoughtfully curated itineraries or build a fully custom tour.
SUVs, premium Cadillac Escalades, and Sprinter vans.
Yes - booked separately and follow provider cancellation rules.
Yes - multiple vehicles or Sprinters vans are available.
Absolutely. Guides know the best photo locations and angles.
Extra hours available for an additional fee.
Summer spots sell fast - book months in advance.
Highly recommended for medical, trip delays, and cancellations.
Guests are covered inside the vehicle under our commercial insurance.
Coverage outside the vehicle is limited, so we strongly recommend that all travellers carry their own personal travel or medical insurance.
For certain activities or tours, a safety waiver is required before we begin. If any traveller chooses not to sign the waiver, we unfortunately cannot start that specific tour or activity, as safety compliance is mandatory.
Coverage depends on your travel insurance policy.
We assist with emergency steps, but medical costs are not covered.
Yes - please tell us in advance for planning.
Yes. We provide ice cleats for slippery paths.
Yes - in Banff, Lake Louise, Jasper, and visitor centers.
Most Vista Chase tours are designed to be easy and accessible, with short walks and scenic viewpoints. However, guests with serious medical conditions, mobility limitations, recent surgeries, breathing issues, heart conditions, or other health concerns should consult their doctor before joining.
Some tours involve walking on uneven ground, stairs, cold temperatures, or high altitudes - conditions that may not be suitable for everyone.
Older adults and young children are welcome, but we recommend choosing experiences that match your comfort level. If you have concerns, please tell us during booking so we can suggest the right tour, adjust the pace, or advise if a private tour would be more comfortable.
Your safety and enjoyment are our priority, and we’re always happy to help recommend the most suitable option.
Yes. If you find a similar tour with the same group size and itinerary, we match it and give an extra 10% discount.
Multiple checkout options — credit card, debit card, PayPal, or Bank Transfers.
Yes - 20% to reserve, refundable with 72+ hours notice.
14 days before your tour.
Taxes & fees are extra and shown at checkout.
Yes - summer peak rates may be higher.
No. Guides work hard - if you liked the experience, tips are appreciated.
Cash or online; 100% goes to the guide.
Seasonal promotions or family discounts may apply.
Our tours welcome travellers from all over the world. Please treat guides and fellow guests with kindness, courtesy, and respect.
No bullying, harassment, or aggressive behaviour.
Respect personal space, privacy, and boundaries.
Loud verbal arguments, confrontational behaviour, or disrespectful language will not be tolerated.
Canada’s national parks have strict rules to protect wildlife and the environment.
Do not feed wildlife - it is illegal and dangerous.
Do not approach animals; keep safe distances.
Do not litter - carry waste until proper bins are available.
Follow all instructions from your guide, especially in wildlife zones.
Vista Chase tours are designed for mixed international groups.
Be open-minded and respectful toward different cultures.
Avoid bringing personal conflicts, sensitive opinions, or ego-driven arguments onto the tour.
Maintain a positive, friendly attitude to ensure a pleasant experience for everyone.
Prices are fixed and transparent. Bargaining for discounts, demanding special treatment, or pressuring guides is not permitted.
For the comfort and safety of all guests:
Guides are prohibited from discussing politics or religion.
We ask travellers not to initiate political or religious debates during the tour.
If you experience inappropriate comments, please report them immediately - strict action will be taken.
To protect safety & comfort, the guide may remove a traveller from the tour (no refund) for:
Harassment or rude behaviour
Disruptive fighting or arguments
Intimidating language
Disrespecting guide instructions
Going too close to wildlife
Littering Anywhere while on tour
Damaging park property
Possession of drugs or alcohol
Any intoxication during the tour